Frequently Asked Questions
Everything you need to know about our premium menswear and services.
What is the typical shipping time for international orders?
We ship worldwide via DHL Express. Orders are typically processed within 24 hours, and international delivery usually takes 2-5 business days depending on your location.
How do I return an item that doesn't fit?
We offer a 14-day return policy. You can register your return through our online portal to receive a pre-paid shipping label. Please ensure items are unworn and have all original tags attached.
Where are Berg & Berg products manufactured?
We take pride in our heritage-focused production. The majority of our collection is handcrafted by small, family-owned workshops in Italy and specialized artisans in Scotland and Norway.
Will I have to pay import duties and taxes?
For customers in the EU, Norway, and the USA, all duties and taxes are included in the final price. For other regions, local customs fees may apply upon delivery.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible financing in select regions.
How should I care for my wool and cashmere garments?
To ensure longevity, we recommend airing your knitwear after use and using a professional dry cleaner when necessary. Always store your items folded rather than on hangers to maintain their shape.